In what currency are the prices shown on the website?
All prices are given in euros.
I just placed an order, when will it ship?
We do our best to ship items as quickly as possible. Please allow 24-48 hours production time for your order to ship. The average shipping time is 4-15 days within Germany and usually 9-18 days to the rest of the world. If you have any questions, email us at firstname.lastname@example.org.
I am not satisfied with my order, can I return it? What if there is a problem?
We offer a 100% money back guarantee only if you receive the product defective or damaged. You have 30 days to return the product to us and receive a full refund. You must return it at your own expense. Once we receive the product, we will refund you the full amount of your original purchase. Please include your name and order number on returned packages.
Please note: If your package is in transit, you will need to wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You can cancel your order without incurring any costs! You must cancel your order before it is shipped.
I entered an incorrect address, what should I do now?
If you entered an incorrect address, wait for your order confirmation email. Once you have verified whether the address provided is incorrect, please notify us by email at email@example.com.. If the address provided is incorrect, we can change the address to the correct address within 24 hours. No refund will be given after 24 hours if the address is not provided correctly.
How long does delivery take?
Shipping times vary as we ship from different fulfillment centers worldwide depending on your location. The average shipping time is 4-15 days within Germany and normally 9-18 days for the rest of the world.
I have a question that hasn't been answered. Can you please help me?
Why, surely! We are here for you! Please send us an email to firstname.lastname@example.org.. and we will be happy to help you.
We receive a large number of emails. If you would like a prompt response, please include your order number and describe the problem in detail, thank you.